Cory Doctorow:

"The next generation of Internet entrepreneurs will [...] be working to provide unreliable services that work in concert with other unreliable services to provide a service that works on average, but not predictably at any given moment. They'll challenge the received wisdom that customers are hothouse flowers, expensive to acquire and prone to wilting at the first sign of trouble. These entrepreneurs will build services that are so compelling that they'll be indispensable, worth using even if the service flakes out when you want it the most."