The View from Expedia's Pilot

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"A service that Expedia is offering in a preview form right now is actually a corporate travel agency. It will be competing with corporate travel agents that exist right now for the whole corporation's business. We have the best technology to solve travel problems, and we can probably save companies some money. We got there by spending $125 million on research and development and having seven-years experience in Internet travel booking. It's hard stuff. The traditional corporate travel agents have not historically been investors in technology. And we firmly believe that technology is one of, if not the most critical component of, delivering travel-planning services to corporations."

Category(s): building online products ·

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