Software, Digital Content, Geopolitics, Economics & More from of a Libertarian Serial Expat and Entrepreneur
Matt Haughey: Receipt, please
"And yet, in 2003, I have to save a piece of paper for five years if I ever want my washer fixed under the purchased warranty. It’s as if all parties have agreed that despite our level of data sophistication, we’ll instead act as if it’s 75 years ago and everything that matters ends up in a big paper ledger somewhere, and unless it’s in the big paper book, it never happened. Dumb, isn’t it?"
That disconnect between the sophisticated internal systems of vendors and retailers and the crap they ask their customers to go through shows that most CRM implementations were in fact Customer Ready (to be) Milked projects. Why don’t you open up your big datastores and have them do something useful for me for a change?
I'm CEO of an online trade publishing firm in the marketing and defense verticals. We try to make news and data digestible and useful in an environment that is more noisy each day. This personal blog mixes my thoughts and interests on politics, business, software, and more, based on my business and personal experiences. Over the years I have posted items that turned out spectacularly wrong, and a few posts that stood the test of times better. Personal views only.