Microsoft Announces New Customer Relationship Management Solution

Press release:

"Microsoft Customer Relationship Management will be available as a standalone product as well as an integrated solution to Microsoft Great Plains Dynamics, Solomon and eEnterprise. Its expected availability in North America is in the fourth quarter of 2002. Availability outside of North America will be phased and is expected to begin in the first quarter of 2003. It will be sold and implemented through Microsoft Great Plains’ reselling partner channel".

Microsoft wants to leave no TLA untouched: ERP, CMS, now CRM, and SAN is coming as well. Probably won’t be as easy for them in Europe, where I don’t think they have any Great Plains presence to start from.
02/28/02 update: as an example, the French market is served from the UK. Market for enterprise software sold in France from the UK = 0.
05/08/02 update: Microsoft Expands in Europe With Navision Deal.

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