Office Clippy — What Were They Thinking?

Chris Pratley worked on MS Word at the time, and tells us Clippy’s story, if not from the very inside (the dreaded assistant wasn’t specific to Word but rather a feature common to several Office apps), at least from close enough. Yes, they were actually thinking, it’s just that not all features end up working as intended, and some work for some people but are rejected by others.

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