Peer and Web Services are Technologies of Connection and Coordination

Jon Udell:

"There is another kind of cost, though, about which we know much less. I call it the cost of context assembly, and it is the bane of all groupware systems. Think about customer service. If I’m having trouble using a Web service, my phone call or email message to a help desk agent can’t say much about me or about the state of my troublesome application."

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