Software Pricing And Quality: The State Of Software
"If ever there were an IT blame game that appears truly unwinnable, squabbling over defective software is it. Customers complain that buggy code from suppliers saddles them with system crashes, time wasted devising workarounds, and expensive IT projects in which products often don’t work quite as advertised. Software vendors, under pressure to stay ahead of competitors, say customers buy upgrades for enhanced features, not improved quality, and contend that IT users cause many of their own headaches by heavily customizing applications."
